XDesigns Advertising

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Website
Maintenance
Packages

Website Maintenance

Your website is a powerful tool that connects you to your audience and drives your business forward. Regular web maintenance Services are essential critical elements of a well-maintained and secure website. Our comprehensive monthly web maintenance packages are designed to ensure that your website remains functional, safe, and up-to-date, allowing you to focus on the day-to-day operations of your business.

Why Choose Website Maintenance?

Your website needs ongoing care and maintenance if:
  • Security is a high-priority item for you
  • Your website needs uninterrupted performance, all day, every day
  • You need a safety net with automated backups
  • Staying informed with analytics is important to you
  • Flawless functionality is essential for your visitors
  • You'd like your website to be always available and secure
  • Website support is available when you need it the most
  • Future-proofing your online business is important to you
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Our Approach to Website Maintenance

Regular Software Updates

Keeping your website's core software, plugins, and themes up-to-date is crucial for security and functionality. We ensure updates are seamless, and that your website is running the latest software versions.

Daily / Weekly Offsite Backups

Our offsite backups protect your website's content and critical information are securely stored, in the event of any unforeseen situations.

Performance Optimisation and Scans

A slow-loading website will drive away potential customers. Regular performance optimisations and scans to identify and rectify any elements for fast uploads and downloads.

Security Monitoring

We monitor your site for suspicious activity, implement security measures, and respond swiftly to any security concerns.

Uptime Monitoring

Every minute your website is down is a missed opportunity. Our uptime monitoring ensures that we're promptly alerted to any downtime issues, allowing us to take immediate action.

Monthly Content Changes

As your business evolves, so should your website. Our maintenance package includes dedicated time each month for content updates, ensuring your website stays current and relevant.

Monthly Report

Transparency is key. We provide you with a detailed monthly report that outlines the tasks performed, updates made, and the overall health of your website.

Personal Support

Have questions or concerns? Our experts are here to assist you. You'll have access to personal support to address any queries.

No Lock-in Contract

We believe in earning your trust every month. Our services come with no long-term contracts, giving you the flexibility to choose what works best for your needs.

Need A One-Time Update?

If you are not on a client website care plan, we can perform a one-off update for you. This includes up to 2 hours of requested updates, plus many of the features of our Basic Care and Maintenance package, for a low one-time fee. Contact us for more details.
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Frequently Asked Questions

What services are included in the monthly website maintenance packages?
  • Regular software updates, daily rolling 90-day backups on hosting servers, performance optimisation and scans, security monitoring, uptime monitoring, monthly content changes, detailed monthly reports, personal support, and flexible contract terms​​.
What are the different tiers of website maintenance packages available?
  • Essential Care, Essential Care+, and Premium Care with various inclusions such as WordPress core updates, theme updates, plugin updates, daily rolling 90-day backups, database performance optimisation, and more​​.
Does XDesigns Advertising provide daily backups for my website?

Yes, XDesigns offers 90 days rolling backups when your site is hosted with our host partners’ WP engine to promptly restore your site to a secure state.

How does XDesigns Advertising ensure my website's security against potential threats?

Our proactive maintenance approach is designed to preemptively secure your site from hacks and malware, though complete 100% immunity can’t be guaranteed, you can rest assured we will work to restore your website with minimal downtime.

What happens if updates or content changes exceed the expected time?
  • If updates take longer than anticipated, we’ll provide an estimate and let you decide how to proceed, ensuring transparency at every step.
Can XDesigns Advertising manage my website even if it wasn't initially developed by your team?
  • Yes, we can manage your site with a comprehensive audit to identify and address any potential issues, even if we didn’t initially develop it, and provide a quote if the work required exceeds maintenance plans.
Should I update my website myself while under your maintenance plan?
  • Whilst we encourage all websites to be maintained up to date, we recommend leaving it to us under our care plans for a thorough, trouble-free experience.
What should I do if my website is down?
  • First, check your internet connection and other websites to verify your site’s status. If it’s down, contact us immediately via support ticket.
What should I do if my website has been hacked or compromised?
  • Immediately inform us via a support ticket. We’ll work to restore your website from a previous backup or third-party services if necessary.
Why is my website slow in loading and how can XDesigns address this?
  • Slow load times can be due to large images, external content, or plugin issues. Our performance scans will identify the issue and we can certainly help you to rectify these issues and ensure your website is always working at optimal speed for desktop and mobile devices.

Invest in the Future of Your Website

With XDesigns Advertising, you’re investing in the long-term success of your online presence. Let us take care of the technical details while you focus on what you do best.
Reach out to us today to explore our monthly maintenance packages and take the first step towards a more secure, efficient, and high-performing website. Your website deserves nothing less than the best, and we’re here to deliver it.

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